What we do / Patient content & storytelling

Patient support and education

Delivering patient communication and creative storytelling solutions that make a real difference to real people, and always through the lens of the patient.

We create content for those who matter most

We champion a truly patient-centric approach to patient and caregiver communication and storytelling across the product life cycle and above brand.

With a long history of innovation in the patient space and a consistently award-winning presence in patient communication, we pride ourselves on our services.

Our patient-focused content writers and creatives work directly with our dedicated health psychology team to ensure that every touchpoint with the patient audience is insight driven and relies on the key principles of health literacy and lay audience communication.

We are proud to be considered experts in this space: writing and designing in a manner that is engaging, supportive, and, most of all, effective.

We are honored to be trusted by our clients and the patients, caregivers, and advocacy groups that we work with to help them create content and storytelling solutions that support patients and caregivers, and to tell the stories of the people behind the numbers.

Our core service offering

Education and support
  • Patient support programs
  • Patient disease awareness and education
  • Patient activation and behavior change
  • Shared decision-making
  • Psychological support
  • Health literacy assessment and training
  • Patient lay summaries
  • Patient and caregiver campaigns and outreach
  • Film- and photography-based storytelling
  • Video, infographics, and animation
  • Artwork creation, digital and print
  • Patient-focused user story creation
All our offerings are underlined by our key expertise in
  • Health literacy
  • Patient/lay audience UX and UI-led design
  • Health psychology–led creative communication

“We worked closely with OPEN Health, who researched, designed and produced engaging webpages that met our advocacy objectives. We, and our members around the world, have been able to use the pages as a useful resource to advocate, educate, lobby and empower patients”


We are guided by our extensive experience in the patient space


projects delivered


years’ experience


clients and countless patients supported

All delivered by a dedicated award-wining specialist team experienced
in health psychology–led patient communications and creative

Get in touch

To learn more about our patient support content and storytelling capabilities, please get in touch to discuss what we could do for you.

Contact us