Last but not least, metrics matter! Best-in-class training programs gather data throughout their delivery. These should
- evaluate the success of the training program in terms of learner progression against the ILOs and company KPIs
- enable learners to feedback on their learning experience
- provide essential information to feedback to senior managers and demonstrate the value of the company’s investment.
Metric gathering should take a variety of forms so that information can be triangulated to provide a comprehensive picture. They should also combine quantitative and qualitative data so that information is contextualised to support the interpretation of results.
Avoid punitive metrics such as completing training or tasks within a set time frame where this is not essential to the learning itself, deductions of marks for errors, or escalations to a line-manager intervention where employee competence is challenged. These do not facilitate learning, ignore equality- and diversity-related adjustments that may need to be made, and overlook non-training related barriers to success. Instead, select a program that will listen to your learners, enable your team to learn from mistakes, discuss their individual learning needs with line managers and seek help when they encounter difficulties.