1. Never make assumptions
In project management, it is essential to be clear on roles and responsibilities, items that have been agreed on, next steps etc. Having these voiced and/or written ensures expectations are understood by everyone and leaves little room for unexpected challenges. This top tip can be summarised very concisely:
I assumed the client’s logistics agency took care of everything for a standalone meeting, and didn’t check how to get from the hotel to the conference centre as it was only 300m away in Google Maps: we did not realise there was no bridge across the lake in between, and the agency had to book transport buses for delegates at the last minute. A stress that could have been avoided had I asked a simple question!
2. Be considerate
This applies for colleagues as much as for clients and physicians: I try to put myself in other people’s shoes as often as possible, to take their needs into consideration. Here are a few of the questions I might ask myself:
- What does my colleague/client need, that I can help with?
- How can we manage these priorities effectively?
- Is this email clear, succinct, and with the most important question at the top?
3. Have fun
Everyone has a role to play in building healthy professional relationships and contributing to a pleasant work environment. Working hard is more achievable and sustainable when a strong sense of solidarity and motivation has been established, and having fun can be a catalyst to this.
These guiding principles are relevant to other industries and human interactions as well, so I hope you will find them useful!