3. What do clients say about you?
Overall, they see us as an extension of their team; they recognise the expertise that our teams bring to them and their work. We provide great continuity to our clients as we have low turnover of staff and low turnover on the accounts. Therefore, we end up being an important factor in the consistency of the brand’s communications over time; we become experts on the data sources and develop a deep understanding of the strategy for the brands that we support.
We recently surveyed 38 clients assessing scientific expertise, quality, timeliness, compliance, and responsiveness; and as you can see in the infographic below, the results were overwhelmingly positive.