Expertise / Learning & Development

Bespoke, self-directed learning for better outcomes

Your teams are your most powerful tool; equipping them with the right resources can enhance their performance, allowing you to set and implement a smart, effective strategy.

By using a bespoke, self-directed learning methodology based on best practice adult learning theories, OPEN Health can deliver learning and development programmes that create a positive impact across your teams.

A winning formula for internal training and development

Traditional medical affairs training programmes focus on increasing the scientific knowledge of the team and often offer limited opportunities for continued development beyond data updates and ad hoc activities.

Our winning formula produces effective programmes that develop knowledge, competencies and confidence using multiple training techniques. Our programmes are designed with outcomes in mind, so your teams have everything they need to implement learnings and reach their maximum potential.

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We enhance knowledge through compelling content


Every training material must be robust and up to date, balancing breadth and depth to enhance knowledge that will equip your team to act as credible partners across the healthcare community.

Clinical relevance

An understanding of science and data is fundamental, but you also need to understand how these relate to clinical practice to have conversations that resonate with HCPs.

Strategic alignment

Your team is the face of the company; it is vital that their training clearly articulates your strategy and develops an intrinsic ability to focus conversations in the right areas. By interlinking training with communications plans/messaging frameworks, we can boost the performance of proactive and reactive customer interactions.

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We use a variety of methods to create bespoke, self-directed learning

Our approach is informed by key adult learning theories that shape our learners’ journeys and our content is designed to maximise their understanding and meet individual needs.

Competencies: beyond what, to how

The role of the modern medical affairs team involves a broad skill set, applied across a range of contexts.

By incorporating these skills into the content, learners are well equipped to directly apply their knowledge.

Customer engagement

KOL profiling

Objection handling

Strategic planning

Insight gathering

Medical messaging

Data interpretation

Confidence breeds and predicts success

“Knowledge and competence are crucial to performance, 
but confidence is often the X factor that will really drive performance"

Jess Ingram

The face of Learning & Development at OPEN Health

Jess has over 12 years’ experience in healthcare, primarily focused on internal training and medical communication at a global, European and UK level. Her areas of expertise include vaccines, immunology, oncology, haematology, mental health, anti-infectives, nephrology and neurology.

Jess enjoys driving end-to-end delivery, from identifying unmet needs and opportunities, strategic planning, tactical design, implementation and measuring outcomes. Her experience includes a wide variety of training programmes and event formats, from advisory boards and workshops, to standalones and symposia for over 2,000 people, as well as strategic planning and publications.

Jess has also worked on market access, commercial training, brand materials and internal communications programmes.

The Learning & Development senior team at OPEN Health

Briony Frost,


Dr. Tyler Ray,


Francisca Costa,


Aniket Parikh,


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Get in touch

For more information on how we can support your learning and development journey, get in touch

Jess Ingram

Managing Director, Learning & Development

Email »  

+44 7464 985 126 

Justin Sodano

US Vice President, Learning & Development

Email »  

+1 973 206 7928