Patient Engagement
Health decisions are shaped by more information than ever-yet clarity is often missing
OPEN Health Patient Engagement sits where science meets the individual. We help translate evidence into clear, accessible communication that reflects real patient experience—equipping people to understand, engage, and advocate.
By elevating the patient voice, we ensure decisions are informed not just by data, but by what it means to live with disease—driving more confident, human-centered outcomes.
How we help
As innovation accelerates, more information doesn’t mean better decisions. Therapies still
struggle to reach the people who need them, and patients are left navigating complex, often inconsistent guidance.
Patient perspectives are frequently fragmented or missing—leaving education misaligned with real experience.
The result is low confidence, poor adherence, and lost impact. Without a clear, representative patient voice, science fails to translate into meaningful, real-world decisions.
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Patient Experience Research & Education
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Disease Awareness & Patient Engager Programs
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Patient Support Content
Proof in practice
Cases which help patients engage, act and re-engage.
Proven & trusted
In our clients' words
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OPEN Health just gets it. You listen, you understand, and it's evident in the work.
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The Patient Relationship Managers at OPEN Health bring such warmth and compassion to every patient interaction. Whether helping someone through an emotional moment or making sure everyone feels included and supported, you are there, quietly and powerfully making a difference.
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We work with OPEN Health because of how well you connect with patients. Seeing the patient story work OPEN Health did reminded me why what we do matters. We are working on products that change people’s lives.
Meet the experts
The team behind your decisions
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Lee Kent
Managing Director
In healthcare communications, leveraging patient stories and experiences transforms data into meaning — bridging the gap between clinical knowledge and human experience. It is through meaningful story sharing that patients feel seen, providers find purpose, and complex information becomes not just understood, but remembered and trusted. In our Patient Engagement practice, we’re the storytellers. Our work is the bridge. Our purpose is meaningful. And that makes every day unique, special — and wildly worthwhile.
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Jasmine Malone
VP, Patient Content & Storytelling
We don’t take this work for granted. Helping patients share their stories and shaping education that truly reflects their experience is a responsibility we value deeply. Our role is to ensure patient perspectives are built into strategy, not added later—so decisions reflect real lives, not just data. As the industry evolves, we’re committed to making patient voice an essential part of research, development, and care.
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Art Kerwin
SVP Strategic Innovation and Growth
Patient experience matters. It matters to health authorities. It matters to other patients, And it matters to health care providers. In the era of social media and health influencers, it can be hard to truly understand which experiences are real and which are not. There’s never been a more important time to play a role in helping develop high trust information around the patient experience to help inform care.