Team Operations Administrator

OPEN HealthMarlow, Buckinghamshire

About OPEN Digital

Our in-house digital experts – supporting our practices with digital strategy and execution OPEN Health Digital are our internal digital health communication experts, applying the optimal technology to meet every need. Delivering digital solutions across the spectrum of healthcare, from virtual reality conference stand experiences, through custom eLearning platforms and novel digital solutions to support patients and data collection in clinical trials. Our Digital team ensure that we make the most of available digital channels, deliver innovation where it really effects change, and ensure that all of this conforms to rigorous data security and compliance.

Our in-house studio of experts in digital healthcare are well versed in the regulations and considerations of applying digital to healthcare solutions, multi-channel marketing and market access tools. The team are regularly trained in compliance and data security and we are certified agency partners with Veeva (level 4) and IQVIA (eContent certified). The team comprises of digital project managers, UX and digital designers, and web and app developers, using the latest technologies and tools.

You will love this role if you:

  • Enjoy working in a fun but busy environment as part of a team of great people
  • Like a challenge and are always keen to exceed expectations
  • Have a keen interest in our business and finding ways to improve the way we work
  • You will be a success if you:
  • Have great attention to detail
  • Like working with people to build strong working relationships
  • Can work to deadlines and are good at prioritising and working with other
  • Are proactive in your approach and always thinking ahead
  • Have excellent communications skills

As part of the OPEN Digital team, you’ll be responsible for the following activities:

Organisation and operations

  • Organise and manage the administration, support systems and activities that facilitate the effective running of the digital team
  • Diary management for division including holidays
  • Scheduling of team meetings, plus venue bookings etc.
  • Primary point of contact for queries from central operations, HR and finance processing teams
  • Work closely with MD and Programme Manager to implement central initiatives into the Division

New Business

  • Supporting the Digital Comms Directors & MD with maintaining an up to date pipeline tracker
  • Maintaining and keep all Digital presentations & case studies in one place
  • Ad hoc research including disease areas/drugs/technologies
  • Support with setting up new proposal sites on the OH website CMS


  • Liaison with teams, recruiters and candidates to arrange interviews and ensure timely communication
  • Management of new starter paperwork and system set up
  • Management of new starter inductions as per process


  • Supporting with supplier invoices and maintenance of supplier trackers
  • Tracking of team timesheets and utlisiation
  • Running monthly revenue reports for pipeline and active projects
  • Support with tracking of team budgets for travel and entertainment, plus learning and development

Process improvement

  • Working with the team to support the development of new processes, quick reference guides and a ways of working guide
  • Continuous review of processes to identify improvements and liaison with the teams to ensure effective implementation
  • Support to project management teams
  • Set up and management of preferred supplier lists & contracts
  • Sourcing new suppliers and obtaining quotes for services


  • Travel bookings
  • Set up, administration of reporting of team surveys
  • Ad hoc day-to-day administrative support to the team as required

What you’ll bring:

  • Confidence; pro-active with a desire to exceed expectations
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to work independently and as part of a team
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in UK and USA. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at our Christmas shutdown plus your birthday off
  • Flexible start and finish times around core office hours
  • 4pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes


The Georgian market town of Marlow sits on the River Thames, among meadows and woodlands. The town centre features boutique shops, cafes and bistros and Michelin-starred restaurants all within a few minutes’ walk of the OPEN Health offices.

About OPEN Health

OPEN Health is a family of expert practices, working in partnership to drive positive change in healthcare communications & market access.

Currently, we are a group of around 500 people, operating across a wide range of disciplines. We work with almost all of the world’s top 40 pharmaceutical companies, as well as with many device, diagnostic and healthcare delivery organisations, from small start-ups to major multinationals at a UK, regional and global level.

Through our ‘no walls’ approach to collaboration, OPEN Health can bring together the most appropriate team to develop and deliver the best possible solutions for our clients.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at, or call the Talent Team on 01628 481112.

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