Senior Account Director

Medical CommunicationsLondon

About OPEN Health Medical Communications

Dedicated to delivering meaningful solutions

OPEN Health Medical Communications offers world-class expertise in:

  • Medical affairs consultancy and content
  • Publications planning and execution
  • Multi-channel medical education
  • Internal training

We offer a global perspective with in-depth knowledge of the US and European markets.

At OPEN Health Medical Communications, we completely grasp the science with experience and insight that are second to none.

But we go further than that. Much further.

Our dedicated, global experts challenge each other (and our clients) to think beyond the science and create fresh, purposeful, clinically relevant solutions.

What that means for our clients is a stimulating and rewarding partnership, with a trusted team that always goes the extra mile to make things happen.

You will love this role if you:

  • Enjoy regular client contact either through face to face meetings, phone and written communication
  • Get a great deal of satisfaction from pitching for new business, growing existing accounts and delivering exciting and innovative projects on time and within budget
  • Have high attention to detail to ensure that quality outputs are delivered to your clients
  • Welcome the opportunity to manage and mentor junior team members

You will be a success if you:

  • Can share your passion and enthusiasm with your clients and colleagues
  • Can work collaboratively and support the wider OPEN Health Medical Communications team
  • Are keen to learn new skills and therapy areas
  • Are interested in developing new ideas to bring science and medicines to life
  • Are able to build relationships with clients (external and internal) and value the importance of creating a good rapport
  • Manage projects effectively so they are delivered on brief, on time and on budget
  • You achieve a high degree of client satisfaction
  • You actively grow client business
  • You keep your team appropriately engaged and well informed
  • You actively mentor and lead within the team
  • You follow agency and client SOPs
  • Your time sheets are completed and submitted in a timely manner
  • Adhere to the core values at all times

As part of the Medical Communications team, you’ll be responsible for the following activities:

Working in a vibrant agency alongside other client services personnel, editorial team members and a creative team, to manage our clients requirements and deliver their projects

  • Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
  • Monitor forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget
  • Ensure the finance team and MD are kept up to date with all relevant information and manage financial issues in a timely manner
  • Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
  • In depth understanding of the relevant policies and processes that impact the pharmaceutical industry (e.g. compliance – ABPI/EFPIA)
  • Responsibility for building and maintaining professional relationships with opinion leaders (at a UK, EU and global level)
  • Manage and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
  • Promote OPEN Health Medical Communications services to all clients, identifying new business opportunities and working collaboratively across the group as requires
  • Highlight key issues to the MD regarding key accounts and the account team, as appropriate
  • Ensure understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all account team members
  • Ensure all account team members take ownership for their business and appropriate levels of responsibility
  • Support the MD as a senior member of the team
  • Ensure the MD is kept up to date on client activities
  • Contribute to discussions regarding overall company strategy
  • Coordinate effectively and efficiently with appropriate members of the team
  • Ensure effective cross-company working on integrated accounts, where appropriate
  • Support the development and training of Account Executives, Account Managers and Senior Account Managers
  • Line management responsibility of AMs, SAEs, AEs, where appropriate

What you’ll bring:

  • Work within the OPEN Health core values at all times
  • Strong and approachable team player
  • Thorough understanding of the client’s therapeutic area and ability to provide strategic input
  • Strong understanding of science and medicine, the healthcare environment and the Medical Education/Communications industry
  • Manager, trainer, delegator
  • Strong leadership skills
  • Significant experience in a healthcare agency or pharmaceutical company role
  • Excellent project management and analytical skills
  • Financial acumen
  • Ability to multi-task and prioritise; excellent time management skills
  • Excellent written, verbal communication and interpersonal skills
  • Attention to detail
  • Able to work independently and as part of a team
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Sound understanding of the ABPI code of practice

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in UK and USA. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
  • Flexible start and finish times around core office hours
  • 4pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes

Location

Holborn is a vibrant borough in central London, only a short walk away from the West End and Covent Garden. There are loads of restaurants and bars in the area, offering something for every taste, and transport links around the capital are excellent.


About Medical Communications

OPEN Health’s Medical Communications practice was previously known as SUCCINCT.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

How we use and store your data: Recruitment Privacy Notice