Senior Account Director

Patient & Brand CommunicationsMarlow, Buckinghamshire

About OPEN Health Patient & Brand Communications

Patient & Brand Communications comprises the OPEN Health disciplines of patient engagement, health technology, market insight, public relations and healthcare branding.
The expertise and heritage of three long-standing OPEN Health operating companies have been brought together to form a multi-channel, multi-skilled healthcare communications agency with patient outcomes at the heart.
Together, our expertise covers creative, strategy, market insight, media planning, patient engagement and public relations, working in collaboration to deliver exceptional results for our clients.

Our specialisms include:
• Brand Communications
• Patient Communications
• Public Relations
• Research & Insight

You will love this role if you:

  • Are a skilled problem solver with an eye for detail
  • Adept at building great relationships, both internally and with clients
  • Experienced in agency life and the pharma industry
  • Calm and motivated/motivating under pressure
  • Able to lead pitches with aplomb and uncover new business opportunities
  • Passionate about healthcare, patient outcomes, brand comms and developing the best campaigns
  • Able to multitask with ease
  • A confident leader, with a complete understanding of what it takes to lead a busy client service team
  • Commercially-minded with good understanding of financial management, e.g. forecasting, resource planning, driving efficiencies, overseeing timely invoicing

You will be a success if you:

  • Fill the agency team with confidence that you can drive them and your accounts forward
  • Fill the clients with confidence that you can provide them/their team with the needed support and counsel
  • Can deepen your client relationships and grow your accounts financially
  • Play a leading role on pitch proposals and delivery
  • Get stuck into the work with the whole team

Key responsibilities:

  • Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business. Manage financial issues in a timely manner – working closely with our FD
  • Monitor forecast and plans in conjunction with Account Managers and Account Executives to ensure business objectives are met, on time and within budget. Ensure the Managing Director/Client Services Director is kept up to date with all relevant information
  • Thorough understanding of the clients’ business objectives, strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
  • In depth understanding of the relevant communication regulations, e.g. ABPI
  • Manage and influence senior-level client contacts and maintain positive working relationships, as well as working proactively to identify new business opportunities by networking and researching within existing client companies
  • Lead pitches
  • Ensure understanding and implementation of all PBC internal procedures and quality standards across all account team members
  • Ensure all account team members take ownership for their business and appropriate levels of responsibility
  • Support the development and training of Account Executives, Account Managers and Senior Account Managers
  • Line management responsibility, where appropriate

Key attributes / skills / competencies

  • Ability to work with client and agency staff on a day to day project management basis both independently and as part of the team
  • Pro-actively apply thorough understanding of the client’s therapeutic area and ability to provide strategic input
  • Strong understanding of the healthcare environment and target audience gained through significant experience in a healthcare agency or pharmaceutical company role
  • Approachable hands-on manager, trainer, delegator with strong leadership skills
  • Excellent communication and interpersonal skills
  • Excellent project management and analytical skills
  • Financial acumen
  • The ability to distil complex information and produce simple, compelling briefs
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to create relationships with colleagues in other companies across the OPEN Health group
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Solid grasp of relevant digital technologies, including CRM systems
  • Sound understanding of what it takes to be compliant in the pharma industry, including knowledge of the ABPI code of practice

Key Performance Indicators

  • Projects managed effectively and delivered on brief, on time, on budget
  • Growing client business with a high degree of client satisfaction
  • PBC team appropriately engaged and well-informed
  • Acknowledged mentor, leader – respected and trusted by your team
  • SOPs followed
  • Essentially, happy team, happy clients, and a happy boss


At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in UK and USA. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.
We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at our Christmas shutdown plus your birthday off
  • Flexible start and finish times around core office hours
  • 4pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes


If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

Apply directly via our website: https://www.openhealthgroup.com/careers


Location

The Georgian market town of Marlow sits on the River Thames, among meadows and woodlands. The town centre features boutique shops, cafes and bistros and Michelin-starred restaurants all within a few minutes’ walk of the OPEN Health offices.



About Patient & Brand Communications

Patient & Brand Communications (PBC) comprises the OPEN Health disciplines of patient engagement, health technology, market insight, public relations and brand communications.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

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