Operations Project Manager

Medical CommunicationsMarlow, Buckinghamshire

OPEN Health Medical Communications offers world-class expertise in medical affairs consultancy, publications, medical education and internal training. Our expertise spans the product lifecycle from pre-launch to post-patent expiry with capabilities at strategic and operational levels, Through our two medical communications groups, OPEN Health Medical Communications and OPEN Health Peloton Advantage we offer a global perspective with in-depth knowledge of the US and European markets.

At OPEN Health Medical Communications, we are entirely dependent on our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams around the world. We work hard to create friendly and collaborative workplaces and to provide fascinating professional challenges and amazing opportunities. If that sounds like the sort of business environment in which you would thrive, then we would love to hear from you.

At OPEN Health Medical Communications, our culture is hugely important to us; it drives recruitment and retention. Our culture can be illustrated by our values:

  • We pursue EXCELLENCE
  • We take OWNERSHIP
  • We REWARD each other

Another key metric for our business is our profitability. We have challenging targets which can only be achieved through efficient working practices and management of our business costs.

You will love this role if you

  • Are passionate about making OHMC a great place to work where employees are informed, supported, receive world-class training and are fully engaged in driving the success of the business
  • Enjoy partnering with colleagues across OPEN Health to drive positive change
  • Appreciate the need for process and constantly strive to improve efficiency and to make things easier for our teams
  • Get satisfaction from driving projects to completion, with the ability to think around challenges to find strong solutions that meet the needs of all stakeholders

You will be a success if you

  • Can bring energy to every situation, driving engagement from all involved
  • Are curious and able to ask the right questions
  • Are a good listener and able to appreciate multiple viewpoints and perspectives
  • Are able to understand a complex situation and recommend potential ways forward
  • Are driven and have the determination to see things through to a positive outcome, influencing and driving change amongst a wide group of people, some of whom may be more senior than yourself
  • Are organised and meticulous, with high standards
  • Can work independently but know when to ask for help and advice
  • Have previous communications agency experience, so understand our needs

Key responsibilities

  • Providing world-class information and support which help to make us one of the best medical communications agencies to work for
    • Set up, manage and drive ongoing communications between the OHMC Senior Leadership Team and our employees, to keep them fully informed about OHMC strategy and news from our leadership and team.
    • Own and drive an ongoing induction and training programme for all our staff
      • Including, for example:
        • Raise awareness of the value of our training with our teams, driving engagement
        • Ensure training is delivered in a timely and consistent manner
        • Measure the value and impact of our training
        • Work with our teams to evolve the programme in line with their changing needs over time
  • Own the development, roll-out and training of new systems and processes across OHMC, as new needs and requirements come up
    • For each process/system
      • Understand the needs of all stakeholders (OHMC teams, legal, finance, HR, etc. as needed)
      • Suggest solutions and discuss with COO
      • Engage stakeholders in the finalisation of the system/process to ensure it meets everyone’s needs and that we have full engagement in the solution
      • Roll out the process including provision of training
      • Monitor its implementation and adapt it as necessary, as needs change
        • Examples of possible systems/processes include: freelance needs review, freelance contracting, supplier engagement and payment, client timeline tools, client feedback surveys
  • Monitor the implementation of existing systems and processes and adapt them as necessary
    • Examples of possible systems/processes include: GDPR implementation, conflict of interest monitoring and management
  • In 2019, support our transition to a new IT provider, working with IT and all of our teams as necessary to ensure a smooth migration
  • Suggest new ways to engage our teams and to improve efficiencies to continue to help drive the success of OHMC

Required experience and qualifications / Essential skills:

  • Previous communications agency experience
  • Good IT literacy and the ability to learn new platforms and how to get the most from them
  • Strong project management skills


The Georgian market town of Marlow sits on the River Thames, among meadows and woodlands. The town centre features boutique shops, cafes and bistros and Michelin-starred restaurants all within a few minutes’ walk of the OPEN Health offices.

About Medical Communications

Medical Communications is the OPEN Health life science communications practice, formerly operating as SUCCINCT.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

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