Digital Communications Manager

Digital & Creative Business Development Marlow, UK

Our in-house digital experts – supporting our practices with digital strategy and execution

You will love this role if:

  • If you are passionate about digital and the role it plays in supporting healthcare communications
  • You want to get the best out of a team and inspire them to enhance their client work through the use of digital
  • You have experience of working in a fast-paced digital agency environment
  • You value collaboration and enjoy working closely with expert developers and client service teams
  • You have a strong attention to detail
  • You are confident explaining to our clients how digital communications can add value

You will be a success if you:

  • Identify areas for digital development within existing accounts and new business opportunities
  • Take ownership of driving digital new business and deliverables in projects from start to finish
  • Are pro-active with a desire to exceed expectations for internal and external clients
  • Are able to add value to current client deliverables though your understanding of digital technologies
  • Have excellent communications skills
  • Are effective in planning and executing complex workflows, managing project timelines and budgets
  • Are confident in liaising with third party suppliers and clients.
  • Inspire others to upskill their digital competencies

Key responsibilities:

To work to

  • Support the communications practice account teams to identify areas of their existing business where digital can enhance or improve current offerings
  • Support the digital comms directors to create user requirements, budgets and functional specs and brief materials for use with OPEN Digital
  • Up-skill team members in digital competencies including Veeva, Social media and multichannel marketing
  • To work alongside the digital comms directors and account handling teams to scope digital projects and ensure these are budgeted accurately
  • Support the development of proposals that contain digital deliverables or channels to ensure they have been approached in a compliant manner
  • Produce case studies, slide decks, and other materials around digital experience within OPEN Health
  • Work with the digital teams in OPEN Health to evaluate new technologies as they become available and assess how these may be applicable to communication deliverables or client projects

Key attributes / skills / competencies

  • At least 1 year’s experience of managing digital projects within the pharmaceutical industry
  • Experience in working for an agency in one or more of the following disciplines
    • Medical communications
    • Healthcare advertising
    • Healthcare PR
    • Publications
  • Qualification in digital marketing preferred but not essential; providing expertise in the scoping, development and delivery of digital projects, demonstrated by suitable qualification such as IDM or CIM diploma or higher
  • Experience of the development and execution of digital tactics for healthcare professionals and/or patients
  • Experience in multichannel marketing strategy/tactical planning preferred

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes

Reasons to join OPEN Health

People are at the heart of our business. Without our incredibly talented people we couldn’t offer our clients the world-class service they have come to expect. We know how important it is to support, develop, reward and encourage.

See more reasons to join us »


About OPEN Health

OPEN Health brings together deep scientific knowledge, global understanding and broad specialist expertise to support our clients in improving health outcomes and patient wellbeing.

We are united as one flexible organization, harnessing the power of the collective to solve complex challenges. Our global team of experts — many with PhDs and PharmDs — work strategically alongside our client partners in Medical Affairs, Health Economics and Outcomes Research (HEOR), Market Access and Commercial teams across a wide range of therapy areas.

OPEN Health: Established as many. United as one.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

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