Associate Publications Director / Publications Director

Medical CommunicationsLondon

About OPEN Health Communications

Dedicated to delivering meaningful solutions

OPEN Health Communications offers world-class expertise in:

  • Medical affairs consultancy and content
  • Publications planning and execution
  • Multi-channel medical education
  • Internal training

We offer a global perspective with in-depth knowledge of the US and European markets.

At OPEN Health Communications, we completely grasp the science with experience and insight that are second to none.

But we go further than that. Much further.

Our dedicated, global experts challenge each other (and our clients) to think beyond the science and create fresh, purposeful, clinically relevant solutions.

What that means for our clients is a stimulating and rewarding partnership, with a trusted team that always goes the extra mile to make things happen.

You will love this role if you:

  • Are an ambitious self-starter who is able to build, lead and motivate teams
  • Get a great deal of satisfaction from pitching for new business, growing existing accounts and delivering innovative publication projects on time and within budget
  • Welcome the opportunity to manage and mentor junior team members

You will be a success if you:

  • Are able to operate as the high level account handler on at least one large publications account, and/or a number of smaller ones to ensure exceptional delivery and to identify and enact organic growth plans
  • Positively influence and nurture colleagues, with a focus on building publications expertise
  • Help create a culture of collaborative working

As part of the Communications team, you’ll be responsible for the following activities:

Working in a vibrant agency alongside other client services personnel, editorial team members and a creative team, to manage our client’s requirements and deliver their publication projects

Client Relationships and Delivery

  • Full ownership of the publications programme for each client, ranging from strategic input to overseeing day-to-day management of tactical delivery (based on specific needs for each account)
  • Thorough understanding of the clients’ objectives, publications and broader product strategy and relevant therapeutic area. Clear communication of this to all team members, as relevant
  • Manage and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
  • Coordinate effectively and efficiently with appropriate members of the team, supporting the development and training of account handling team members, including direct line management responsibilities, as appropriate

Process Excellence

  • In depth understanding of the relevant policies and processes that impact both the pharmaceutical industry (e.g. compliance – ABPI/EFPIA) and best publications practice (e.g. GPP3, ICMJE)
  • Responsibility for building and maintaining professional relationships with authors and opinion leaders (at a UK, EU and global level)
  • Work with the Global Publications Director to ensure optimal publications team structure, processes and training
  • Ensure understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all team members
  • Ensure all team members take ownership for their business and appropriate levels of responsibility

Financial Management

  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
  • Monitor forecast and plans in conjunction with the broader account handling team to ensure business objectives are met, on time and within budget
  • Ensure the finance team and MD are kept up to date with all relevant information and manage financial issues in a timely manner

Business Growth

  • Promote OPEN Health Medical Communications services to all clients, identifying new business opportunities and working collaboratively across the group as required
  • Highlight key issues to the MD/Global Publications Director regarding key accounts and the account team, as appropriate

Leadership and Collaboration

  • Support the MD/Global Publications Director as a senior member of the team
  • Contribute to discussions regarding overall company strategy
  • Ensure effective cross-company working on integrated accounts, where appropriate

What you’ll bring:

  • Work within the OPEN Health core values at all times
  • Strong and approachable team player
  • Thorough understanding of the client’s therapeutic area and ability to provide strategic planning input to key publications accounts
  • Strong understanding of science and medicine, the healthcare environment and the Medical Education/Communications industry with expert knowledge of best publications practice approaches
  • Manager, trainer, delegator
  • Strong leadership skills
  • Significant experience in a healthcare agency or pharmaceutical company role
  • Excellent project management and analytical skills
  • Financial acumen
  • Ability to multi-task and prioritise; excellent time management skills
  • Excellent written, verbal communication and interpersonal skills
  • Attention to detail
  • Able to work independently and as part of a team
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook as well as Datavision (or equivalent)
  • Sound understanding of appropriate codes of practice including GPP3, ICMJE etc

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes


Holborn is a vibrant borough in central London, only a short walk away from the West End and Covent Garden. There are loads of restaurants and bars in the area, offering something for every taste, and transport links around the capital are excellent.

About Medical Communications

OPEN Health’s Medical Communications practice was previously known as SUCCINCT.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at, or call the Talent Team on 01628 481112.

How we use and store your data: Recruitment Privacy Notice