Senior Account Manager - Patient Engagement

OPEN HealthMarlow, Buckinghamshire

Patient Communications:

From patient support programmes (PSPs) and apps to clinical trial recruitment & retention; advocacy & PAG relations to certified medical device apps; disease awareness and education.

You will love this role if you:

  • Enjoy regular client contact through face to face meetings, phone communication, and providing regular written status reports
  • Get a great deal of satisfaction from delivering projects on time and on budget
  • Have a high attention to detail, to ensure that quality outputs are delivered to your clients

You will be a success if you:

  • Interested in developing new ideas to bring science and medicine to life
  • Able to share your passion and enthusiasm with your clients and colleagues
  • A team worker and enjoy a collaborative work environment
  • Able to build relationships with clients (external and internal) and value the importance of creating a good rapport

As part of the OPEN Health Patient Engagement team, you’ll be responsible for the following activities:

The Account Manager acts as the externally facing representative of the agency helping to identify client needs and develop new projects and proposals accordingly, taking responsibility for the day to day running of their accounts and ensuring the projects are delivered on time, on budget and to the client’s satisfaction.

  • Project management from initial brief to final delivery – this includes estimating, timelines, financial reporting and regular communications such as contact reports, status reports, and regular calls and/or meetings with clients
  • Financial management – this includes invoicing, budgeting, forecasting, financial tracking, and using company systems
  • Develop client relationships to better understand the client’s requirements and working culture/practices
  • Teamwork and engage colleagues – take responsibility for the progression of projects by developing briefing materials, handling briefing meetings and ensuring good communication to foster best practices between disciplines within the agency
  • Develop project business requirements and specification documents in collaboration with the development team
  • Evaluate and quality check work before presenting to the client
  • Contribute to the development of presentations, pitches and proposals as part of the extended team
  • Participate in pitch and proposal presentations
  • Help to identify new business opportunities and grow business organically with existing clients
  • Understand and assist with client strategy when required
  • Maintain company and client confidentiality at all times
  • Maintain your knowledge and curiosity. We work in a fascinating area of the healthcare industry, it’s important that you take time to research work-relevant areas that interest you and enrich your offering to the team

What you’ll bring:

  • Driven and passionate with regards to your career and personal development
  • 2+ years of account handling experience, ideally in a healthcare communications agency or technology business
  • Project management skills, ability to create, manage and report on project plans
  • Excellent communications skills, ability to understand and interpret clients’ needs, helping the client to understand processes and leading the project delivery
  • Excellent attention to detail
  • Good competency in financial management, ability to create estimates and track to budget
  • Ability to communicate a concept or idea
  • A team player with good collaboration skills
  • Proactive, ability to work under own initiative, deliver to deadlines and focus under pressure
  • A sense of ownership and personal responsibility

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at our Christmas shutdown plus your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes


The Georgian market town of Marlow sits on the River Thames, among meadows and woodlands. The town centre features boutique shops, cafes and bistros and Michelin-starred restaurants all within a few minutes’ walk of the OPEN Health offices.

About OPEN Health

OPEN Health is a family of expert practices, working in partnership to drive positive change in healthcare communications & market access.

Currently, we are a group of around 500 people, operating across a wide range of disciplines. We work with almost all of the world’s top 40 pharmaceutical companies, as well as with many device, diagnostic and healthcare delivery organisations, from small start-ups to major multinationals at a UK, regional and global level.

Through our ‘no walls’ approach to collaboration, OPEN Health can bring together the most appropriate team to develop and deliver the best possible solutions for our clients.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at, or call the Talent Team on 01628 481112.

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