Account Manager

Client Services Medical Communications Marlow, UK

Medical Communications

Dedicated to delivering meaningful solutions


You will love this role if you:

  • You enjoy regular client contact either though face to face meetings, phone and written communication
  • You get a great deal of satisfaction from delivering exciting and innovative projects on time and in budget
  • You have a high attention to detail to ensure that quality outputs are delivered to your clients
  • You enjoy working as part of a supportive and dynamic team

You will be a success if you:

  • Can share your passion and enthusiasm with your clients and colleagues
  • Are a team worker and collaborative
  • Are keen to learn new skills and therapy areas
  • Interested in developing new ideas to bring science and medicine to life
  • Able to build relationships with clients (external and internal) and value the importance of creating a good rapport


As part of the OPEN Health Medical Communications team, you’ll be responsible for the following activities:

Working in an Account Management team, alongside Science Writers and a Creative team, to manage our clients requirements and deliver their projects

  • Act as point of contact for specified clients
  • Take full responsibility for and manage the day-to-day delivery of all projects allied with assigned clients
  • Ensure effective communication of project briefs to the internal team
  • Coordinate effectively and efficiently with appropriate members of the Succinct team
  • Ensure all projects are on brief when delivered
  • Ensure timely delivery of projects
  • Ensure clients are continually updated on project progress
  • Manage all financial aspects of project delivery
  • Collaborate with the Account Director in developing the clients
  • Be responsible for the approval process and ensuring quality control
  • Understand the various client brand and disease areas
  • Support the relationship, and interact, with key opinion leaders (clinical, industry, NHS)
  • Support and maintain the working relationships with all clients, including some senior level contacts, as appropriate

What you’ll bring:

  • Work within the Open Health Medical Communications core values at all times
  • Interest and basic understanding of science and medicine
  • Sound project management and analytical skills
  • Financial acumen
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to work independently and as part of a team
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Good understanding of the ABPI code of practice


What we offer

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.
We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes


Reasons to join OPEN Health

People are at the heart of our business. Without our incredibly talented people we couldn’t offer our clients the world-class service they have come to expect. We know how important it is to support, develop, reward and encourage.

See more reasons to join us »


About OPEN Health

OPEN Health brings together deep scientific knowledge, global understanding and broad specialist expertise to support our clients in improving health outcomes and patient wellbeing.

We are united as one flexible organization, harnessing the power of the collective to solve complex challenges. Our global team of experts — many with PhDs and PharmDs — work strategically alongside our client partners in Medical Affairs, Health Economics and Outcomes Research (HEOR), Market Access and Commercial teams across a wide range of therapy areas.

OPEN Health: Established as many. United as one.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

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