Account Executive

Client Services Medical Communications London, UK

Dedicated to delivering meaningful solutions

You will love this role if you:

  • Enjoy working in a fun but busy environment as part of a team of great people
  • Like a challenge and are always keen to exceed expectations
  • Have a keen interest in science and business
  • You will be a success if you:
  • Have great attention to detail and like working with people to build strong working relationships
  • Can work to deadlines and are good at prioritising and working with others
  • Are proactive in your approach and always thinking ahead

As part of the OPEN Health Medical Communications team, you’ll be responsible for the following activities:

As an Account Executive you will be involved at every stage, from pitch to delivery

You will be expected to provide support for the day-to-day running of various accounts, which will include:

  • Co-ordinating status update meetings
  • Co-ordinating development of weekly status reports
  • Development of client contact reports
  • Financial management across accounts
  • General administration
  • Liaison with creative and science writing teams
  • Client liaison

Account responsibilities

  • Client management
  • Contact via email; face-to-face contact as required
  • Ask questions and seek guidance from line manager on the first draft of client communications, i.e. status reports, contact reports, emails

Project management

  • Support projects
  • Set up kick-off meetings and client status reports
  • Attend Veeva training

Taking ownership

  • With direction, take ownership of elements of a project and be responsible for its delivery
  • Actively support other members of the team
  • Seek out opportunities for own development, e.g. attend training, read daily health/pharma news alerts, read industry publications
  • Attend ABPI, Bribery Act and Good Publications Practice training
  • Demonstrate a meticulous eye when checking copy/proofs
  • Check copy and coordinate sign off
  • Brief studio with amends

Financial management

  • Draft financial paperwork, e.g. invoices, estimates
  • Calculate time spent on a project and understand the importance of keeping accurate timesheets
  • Understand the hours related to the job
  • Get quotes from third-party suppliers

Developing new business

  • Perform desk research in support of new business
  • Liaise on cross-group projects
  • Team working
  • Buddy other AEs
  • Constantly seek opportunities to help team members
  • Get to know the Medical Writers on the accounts and seek an understanding of their role and needs
  • Adhere to the OPEN Health Communications processes and identify areas for refinement/improvement

Technical Ability

  • Develop a clear understanding of the disease area associated with each account


  • Develop first drafts of:
    • Contact reports
    • Weekly situation reports
    • Agency status reports


  • Develop an understanding of the decision-making process and the ability to work under pressure.
  • Develop maturity and judgement to be able to recognise when there is a problem or error and to handle it openly and effectively.

What you’ll bring:

  • Degree Educated within a scientific discipline (or equivalent)
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills; Excellent
  • attention to detail
  • Able to work independently and as part of a team
  • Work within the OPEN Health values at all times
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning and development
  • Group income protection
  • Private medical insurance
  • Employee assistance programme
  • Life assurance
  • Enhanced parental leave
  • Casual dress code
  • Active corporate social responsibility community supporting a range of worthwhile causes

Reasons to join OPEN Health

People are at the heart of our business. Without our incredibly talented people we couldn’t offer our clients the world-class service they have come to expect. We know how important it is to support, develop, reward and encourage.

See more reasons to join us »

About OPEN Health

OPEN Health brings together deep scientific knowledge, global understanding and broad specialist expertise to support our clients in improving health outcomes and patient wellbeing.

We are united as one flexible organization, harnessing the power of the collective to solve complex challenges. Our global team of experts — many with PhDs and PharmDs — work strategically alongside our client partners in Medical Affairs, Health Economics and Outcomes Research (HEOR), Market Access and Commercial teams across a wide range of therapy areas.

OPEN Health: Established as many. United as one.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at, or call the Talent Team on 01628 481112.

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