Account Director- Patient Engagement

Value, Informatics & EvidenceMarlow, Buckinghamshire

About Patient Communications:

From patient support programmes (PSPs) and apps to clinical trial recruitment & retention; advocacy & PAG relations to certified medical device apps; disease awareness and education.

You will love this role if you:

  • You enjoy regular client contact either though face to face meetings, phone and written communication
  • You get a great deal of satisfaction from delivering exciting and innovative projects on time and in budget
  • You have a high attention to detail to ensure that quality outputs are delivered to your clients
  • You enjoy working as part of a supportive and dynamic team

You will be a success if you:

  • Can share your passion and enthusiasm with your clients and colleagues
  • Are a team worker and collaborative
  • Able to build relationships with clients (external and internal) and value the importance of creating a good rapport
  • If you manage projects effectively and they are delivered on brief, on time and on budget
  • You achieve a high degree of client satisfaction
  • You actively grow client business
  • You keep your team appropriately engaged and well informed
  • You actively mentor and lead within the team

As part of the Patient & Brand Communications team, you’ll be responsible for the following activities:

  • Leadership of key accounts within the agency from a digital consultancy aligned to brand/product strategy and tactical implementation perspective
  • Overall responsibility for the performance of all allocated projects
  • Shaping the strategic direction of projects in partnership with clients
  • Delivering and overseeing the delivery of all initiatives on time and on budget to an exceptionally high standard
  • Discovering and proactively recommending organic growth opportunities
  • Leadership and responsibility of an account handling team (+/- Account Managers, Account Executives), including training, mentoring and development of your team
  • Responsibility for accurate, timely and profitable financial management of accounts (including accurate short/medium/long range forecasting and minimising over-service)
  • Leading new business pitch opportunities from an Account Handling perspective
  • Coordinating a pitch plan
  • Developing pitch strategy and slides
  • Leading the pitch team
  • Presenting to potential clients at pitch
  • Keeping Senior Management and project teams informed at all times and using their skills and experience as necessary to add maximum value to all aspects of their projects
  • Identifying, promoting and ensuring adherence to best-practice working in the team (‘Five Star Service’) and in their interaction with other internal teams

What you’ll bring:

  • 3/4+ years account handling experience, ideally in healthcare communications agency
  • Project management skills, ability to create, manage and report on project plans
  • Excellent communications skills, ability to understand and interpret clients’ needs; helping the client to understand processes and leading the project process and strategic direction
  • Excellent presentation skills, ability to be able to communicate digital strategy, process and solutions effectively to clients
  • A team player with good collaboration skills
  • Proactive, ability to work under own initiative, deliver to deadlines and focus under pressure
  • A sense of ownership and personal responsibility
  • Workshop facilitation skills
  • Pitch leadership and proven track record
  • People leadership and management skills to help develop junior members of the team
  • Clear and concise written and verbal communication skills
  • Excellent desk research skills, ability to rapidly gain knowledge in diverse healthcare, technology and science subject areas

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at our Christmas shutdown plus your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes


The Georgian market town of Marlow sits on the River Thames, among meadows and woodlands. The town centre features boutique shops, cafes and bistros and Michelin-starred restaurants all within a few minutes’ walk of the OPEN Health offices.

About Value, Informatics & Evidence

OPEN VIE comprises the disciplines of market access & reimbursement, evidence generation, gathering & evaluation, and population-based health data.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at, or call the Talent Team on 01628 481112.

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