Account Director - Healthcare Brand Communications

Patient & Brand CommunicationsLondon

As an award winning international creative brand communications agency, we help to launch and develop healthcare brands all over the world. From brand planning through to creative campaign development and final delivery, our work touches every part of the brand lifecycle.

Being good at what we do relies on a healthy mix of science, strategy, and creativity: joining our diversely talented and collaborative team of science and creative writers, you’ll be bang at the heart of everything we do.

You’ll be based in our London office but will also have the opportunity to visit and work with our colleagues in our Marlow office.

You will love this role if you are:

  • A skilled problem solver with an eye for detail
  • Adept at building great relationships, both internally and with clients
  • Experienced in agency life and the pharma industry
  • Calm and motivating under pressure
  • Able to lead pitches with aplomb and uncover new business opportunities
  • Passionate about healthcare, brand comms and developing the best campaigns
  • Able to multitask with ease
  • A confident leader, with a complete understanding of what it takes to lead a busy account handling team

You will be a success if you:

  • Fill the agency team with confidence that you can drive the brand accounts forward
  • Fill the clients with confidence that you can provide them/their team with the needed support and counsel
  • Can deepen your client relationships and grow your accounts financially
  • Play a leading role on pitch proposals and delivery
  • Get stuck into the work with the whole team

Key responsibilities:

  • Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business. Manage financial issues in a timely manner
  • Monitor forecast and plans in conjunction with Account Managers and Account Executives to ensure business objectives are met, on time and within budget. Ensure the Managing Director/Client Services Director/GAD is kept up to date with all relevant information
  • Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
  • In depth understanding of the relevant ABPI and NICE policies in the UK and equivalent across Europe and processes that impact upon LEC’s business
  • Manage and influence senior-level client contacts and maintain positive working relationships, as well as working proactively to identify new business opportunities by networking and researching within existing client companies
  • Highlight key issues to the regarding key accounts and the account team, as appropriate
  • Lead pitches
  • Ensure understanding and implementation of all internal procedures and quality standards across all account team members
  • Ensure all account team members take ownership for their business and appropriate levels of responsibility
  • Support the development and training of Account Executives, Account Managers and Senior Account Managers
  • Line management responsibility, where appropriate

Key attributes / skills / competencies:

  • Ability to work with client and agency staff on a day to day project management basis both independently and as part of the team
  • Pro-actively apply thorough understanding of the client’s therapeutic area and ability to provide strategic input
  • Strong understanding of the healthcare environment and target audience gained through significant experience in a healthcare agency or pharmaceutical company role
  • Approachable hands-on manager, trainer, delegator with strong leadership skills
  • Excellent communication and interpersonal skills
  • Excellent project management and analytical skills
  • Financial acumen
  • The ability to distil complex information and produce simple, compelling briefs
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to create relationships with colleagues in other companies across the Open Health group
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Sound understanding of the ABPI code of practice

LEC London continues to grow year on year. We have an ever expanding team, with an exciting future in integrated brand promotions. We have a focus on team work and collaboration whilst providing creative, solution orientated work. We strive to provide client service excellence to our existing clients as well as seizing on exciting opportunities with new brands.

We want people to love their work and love coming to work. Alongside a buzzing working environment, we ensure they have a decent salary, top-notch benefits, flexible working hours, a generous holiday and training allowance, and the room to grow at the pace that suits them best. (Well, we have to do a lot to keep all those boundary-pushing, game-changing types here with us).


Holborn is a vibrant borough in central London, only a short walk away from the West End and Covent Garden. There are loads of restaurants and bars in the area, offering something for every taste, and transport links around the capital are excellent.

About Patient & Brand Communications

Patient & Brand Communications (PBC) comprises the OPEN Health disciplines of patient engagement, health technology, market insight, public relations and brand communications.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at, or call the Talent Team on 01628 481112.

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