Account Director

Patient & Brand CommunicationsLondon

About OPEN Health Patient & Brand Communications

Patient-centred creative communications

Patient & Brand Communications comprises the OPEN Health disciplines of patient engagement, health technology, market insight, public relations and healthcare branding.

The expertise and heritage of three long-standing OPEN Health operating companies have been brought together to form a multi-channel, multi-skilled healthcare communications agency with patient outcomes at the heart.

Together, our expertise covers creative, strategy, market insight, media planning, patient engagement and public relations, working in collaboration to deliver exceptional results for our clients.

Our specialisms include:

  • Brand Communications
  • Patient Communications
  • Public Communications
  • Research & Insights

Brand Communications:

From brand strategy and development to creative campaigns; multi-channel marketing to brand & disease awareness; corporate and internal motivation campaigns to sales aids.

You will love this role if you:

  • A skilled problem solver with an eye for detail
  • Adept at building great relationships, both internally and with clients
  • Experienced in agency life and the pharma industry
  • Calm and motivated/motivating under pressure
  • Able to lead pitches with aplomb and uncover new business opportunities
  • Passionate about healthcare, brand comms and developing the best campaigns
  • Able to multitask with ease
  • A confident leader, with a complete understanding of what it takes to lead a busy account handling team

You will be a success if you:

  • Fill the agency team with confidence that you can drive the brand accounts forward
  • Fill the clients with confidence that you can provide them/their team with the needed support and counsel
  • Can deepen your client relationships and grow your accounts financially
  • Play a leading role on pitch proposals and delivery
  • Get stuck into the work with the whole team

As part of the Patient & Brand Communications team, you’ll be responsible for the following activities:

  • Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business. Manage financial issues promptly
  • Monitor forecast and plans in conjunction with Account Managers and Account Executives to ensure business objectives are met, on time and within budget. Ensure the Managing Director/Client Services Director is kept up to date with all relevant information
  • Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
  • In depth understanding of the relevant ABPI and NICE policies in the UK and equivalent across Europe and processes that impact upon OPEN Health
  • Manage and influence senior-level client contacts and maintain positive working relationships, as well as working proactively to identify new business opportunities by networking and researching within existing client companies
  • Highlight key issues to the regarding key accounts and the account team, as appropriate
  • Lead pitches
  • Ensure understanding and implementation of all OPEN Health Brand Comms internal procedures and quality standards across all account team members
  • Ensure all account team members take ownership of their business and appropriate levels of responsibility
  • Support the development and training of Account Executives, Account Managers and Senior Account Managers
  • Line management responsibility, where appropriate

What you’ll bring:

  • Ability to work with client and agency staff on a day to day project management basis both independently and as part of the team
  • Pro-actively apply a thorough understanding of the client’s therapeutic area and ability to provide strategic input
  • Strong understanding of the healthcare environment and target audience gained through significant experience in a healthcare agency or pharmaceutical company role
  • Approachable hands-on manager, trainer, delegator with strong leadership skills
  • Excellent communication and interpersonal skills
  • Excellent project management and analytical skills
  • Financial acumen
  • The ability to distil complex information and produce simple, compelling briefs
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to create relationships with colleagues in other companies across the Open Health group
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Solid grasp of relevant digital technologies, including CRM systems
  • Sound understanding of what it takes to be compliant in the pharma industry, including knowledge of the ABPI code of practice
  • Projects managed effectively and delivered on brief, on time, on budget
  • Growing client business with a high degree of client satisfaction

What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.

We have an extensive benefits package that includes:

  • A total of 29 days holidays – 25 plus an additional 3 at our Christmas shutdown plus your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes

Location

Holborn is a vibrant borough in central London, only a short walk away from the West End and Covent Garden. There are loads of restaurants and bars in the area, offering something for every taste, and transport links around the capital are excellent.


About Patient & Brand Communications

Patient & Brand Communications (PBC) comprises the OPEN Health disciplines of patient engagement, health technology, market insight, public relations and brand communications.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

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