Account Manager

Medical CommunicationsOxford

OPEN Health Medical Communications offers world-class expertise in medical affairs consultancy, publications, medical education and internal training. Our expertise spans the product lifecycle from pre-launch to post-patent expiry with capabilities at strategic and operational levels, Through our two medical communications groups, OPEN Health Medical Communications and OPEN Health Peloton Advantage we offer a global perspective with in-depth knowledge of the US and European markets.

At OPEN Health, we are entirely dependent on our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams around the world. We work hard to create friendly and collaborative workplaces and to provide fascinating professional challenges and amazing opportunities. If that sounds like the sort of business environment in which you would thrive, then we would love to hear from you.


You will love this role if you

  • Enjoy regular client contact either through face to face meetings, phone and written communication
  • Get a great deal of satisfaction from delivering exciting and innovative projects on time and in budget
  • Have high attention to detail to ensure that quality outputs are delivered to your clients
  • Enjoy working as part of a supportive and dynamic team


You will be a success if you

  • Can share your passion and enthusiasm with your clients and colleagues
  • Are a team worker and collaborative
  • Are keen to learn new skills and therapy areas
  • Interested in developing new ideas to bring science and medicine to life
  • Able to build relationships with clients (external and internal) and value the importance of creating a good rapport
  • If you manage projects effectively and they are delivered on brief, on time and on budget
  • You achieve a high degree of client satisfaction
  • You actively grow client business
  • You keep your team appropriately engaged and well informed
  • You actively mentor and lead within the team
  • You follow SOPs
  • Your time sheets are completed and submitted in a timely manner
  • Adhere to the core values at all times


Key responsibilities

  • Working in an Account Management team, alongside Medical Writers and a Creative team, to manage our clients requirements and deliver their projects
  • Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
  • Monitor forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget.
  • Ensure the finance team is kept up to date with all relevant information and manage financial issues in a timely manner
  • Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
  • In depth understanding of the relevant NHS organisations, policies and processes that impact upon the business
  • Responsibility for building and maintaining professional relationships with opinion leaders (industry and NHS)
  • Manage and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
  • Promote OPEN Health Medical Communications services to all clients, identifying new business opportunities
  • Highlight key issues to the GAD or Partner regarding key accounts and the account team, as appropriate
  • Ensure understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all account team members
  • Ensure all account team members take ownership for their business and appropriate levels of responsibility
  • Support the GAD/Partner as a senior member of the team
  • Ensure the GAD/Partner is kept up to date on client activities
  • Contribute to discussions regarding overall company strategy
  • Coordinate effectively and efficiently with appropriate members of the team
  • Ensure effective cross-company working on integrated accounts, where appropriate
  • Support the development and training of Account Executives, Account Managers and Senior Account Managers
  • Line management responsibility of AMs, SAEs, AEs, where appropriate


Key attributes / skills / competencies

  • Work within the OPEN Health core values at all times
  • Thorough understanding of the client’s therapeutic area and ability to provide strategic input
  • Strong understanding of science and medicine, the healthcare environment and the Medical Education/Comms industry
  • Manager, trainer, delegator
  • Strong leadership skills
  • Approachability
  • Significant experience in a healthcare agency or pharmaceutical company role
  • Excellent project management and analytical skills
  • Financial acumen
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to work independently and as part of a team
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Sound understanding of the ABPI code of practice

Multicultural and bustling, Oxford combines a long history with a modern outlook. Oxford has easy transport links to London and a lively nightlife scene, along with a brand new shopping centre and a huge selection of places to eat, with almost every cuisine you can think of.


About Medical Communications

Medical Communications is the OPEN Health life science communications practice, formerly operating as SUCCINCT.

Apply for this position

If you're interested in this position, please click the link below to apply. If you have any questions, please email us at talentteam@openhealthgroup.com, or call the Talent Team on 01628 481112.

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