Dedicated to delivering meaningful solutions
You will love this role if you:
- You enjoy regular client contact either through face to face meetings, phone and written communication
- You get a great deal of satisfaction from delivering exciting and innovative projects on time and in budget
- You have a high attention to detail to ensure that quality outputs are delivered to your clients
- You enjoy working as part of a supportive and dynamic team
You will be a success if you:
- Can share your passion and enthusiasm with your clients and colleagues
- Are a team worker and collaborative
- Are keen to learn new skills and therapy areas
- Interested in developing new ideas to bring science and medicine to life
- Able to build relationships with clients (external and internal) and value the importance of creating a good rapport
- If you manage projects effectively and they are delivered on brief, on time and on budget
- You achieve a high degree of client satisfaction
- You actively grow client business
- You keep your team appropriately engaged and well informed
- You actively mentor and lead within the team
- You follow SOPs
- Your time sheets are completed and submitted in a timely manner
- Adhere to the core values at all times
As part of the OPEN Health Communications team, you’ll be responsible for the following activities:
- Working in an Account Management team, alongside Medical Writers and a Creative team, to manage our clients requirements and deliver their projects
- Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
- Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
- Monitor forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget.
- Ensure the finance team is kept up to date with all relevant information and manage financial issues in a timely manner
- Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
- In depth understanding of the relevant NHS organisations, policies and processes that impact upon the business
- Responsibility for building and maintaining professional relationships with opinion leaders (industry and NHS)
- Manage and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
- Promote OPEN Health Communications services to all clients, identifying new business opportunities
- Highlight key issues to the MD regarding key accounts and the account team, as appropriate
- Ensure understanding and implementation of all OPEN Health Communications procedures and quality standards across all account team members
- Ensure all account team members take ownership for their business and appropriate levels of responsibility
- Support the MD as a senior member of the team
- Ensure the MD is kept up to date on client activities
- Contribute to discussions regarding overall company strategy
- Coordinate effectively and efficiently with appropriate members of the team
- Ensure effective cross-company working on integrated accounts, where appropriate
- Support the development and training of Account Executives, Account Managers and Senior Account Managers
- Line management responsibility of AMs, SAEs, AEs, where appropriate
What you’ll bring:
- Work within the OPEN Health core values at all times
- Thorough understanding of the client’s therapeutic area and ability to provide strategic input
- Strong understanding of science and medicine, the healthcare environment and the Medical Education/Comms industry
- Manager, trainer, delegator
- Strong leadership skills
- Approachability
- Significant experience in a healthcare agency or pharmaceutical company role
- Excellent project management and analytical skills
- Financial acumen
- Ability to multitask and prioritise; excellent time management skills
- Excellent written and verbal communication and interpersonal skills
- Attention to detail
- Able to work independently and as part of a team
- Competent in using Microsoft Word, PowerPoint, Excel and Outlook
- Sound understanding of the ABPI code of practice
What we offer:
At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.
We have an extensive benefits package that includes:
- A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
- Flexible start and finish times around core office hours
- 4 pm Friday finish
- A training platform that provides access to self-paced and face-to-face learning & development
- Group Income Protection
- Private Medical Insurance
- Employee Assistance Programme
- Life Assurance
- Enhanced parental leave
- Casual dress code
- Active CSR community supporting a range of worthwhile causes
